1. Acceptance of Terms
Welcome to ImbiAfabul English Learning Center. These Terms of Service ("Terms") govern your use of our website, services, and programs. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.
2. Description of Services
ImbiAfabul provides English language learning services, including but not limited to:
- Group and private English language classes
- Test preparation courses (IELTS, TOEFL, CELPIP)
- Business English programs
- Online learning platforms and resources
- Educational content and materials
- Student assessment and placement services
- Educational consulting and support
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.
3. Eligibility
To use our services, you must:
- Be at least 16 years of age
- Have the legal capacity to enter into these Terms
- Provide accurate and complete information during registration
- Comply with all applicable laws and regulations
Students under 18 must have parental or guardian consent to enroll in our programs. Parents/guardians are responsible for their minor child's compliance with these Terms.
4. Registration and Accounts
4.1 Account Creation
To access certain services, you must create an account by providing accurate, current, and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Keeping your account information up to date
4.2 Account Security
You agree to use a strong password and not share your account with others. ImbiAfabul is not liable for any loss or damage arising from your failure to protect your account information.
5. Payment Terms
5.1 Fees and Payment
Payment for our services is due as specified in your enrollment agreement. We accept various payment methods including:
- Credit and debit cards
- Bank transfers
- Electronic payment services
- Cash payments (for in-person transactions)
5.2 Payment Schedule
Fees may be paid monthly, per session, or according to other arrangements specified in your enrollment agreement. Late payments may result in:
- Suspension of services
- Late payment fees
- Cancellation of enrollment
5.3 Price Changes
We reserve the right to change our prices with 30 days' written notice. Price changes will not affect existing enrollments unless specifically agreed upon.
6. Cancellation and Refunds
6.1 Student Cancellation
Students may cancel their enrollment according to the following terms:
- Within 7 days of enrollment: Full refund minus registration fees
- Before course start date: 80% refund
- Within first week of classes: 50% refund
- After first week: No refund, but may transfer to future sessions
6.2 ImbiAfabul Cancellation
We reserve the right to cancel classes due to insufficient enrollment, instructor unavailability, or other circumstances beyond our control. In such cases, we will provide:
- Full refund of paid fees
- Alternative class options when available
- Reasonable notice when possible
6.3 Refund Processing
Approved refunds will be processed within 14 business days using the original payment method.
7. User Conduct
You agree to use our services responsibly and in compliance with these Terms. Prohibited conduct includes:
7.1 Classroom Conduct
- Disrupting classes or other students' learning
- Using inappropriate language or behavior
- Attending classes under the influence of alcohol or drugs
- Recording classes without permission
7.2 Online Conduct
- Sharing account credentials with others
- Attempting to hack or disrupt our systems
- Posting inappropriate content in online forums
- Violating intellectual property rights
7.3 Consequences
Violation of conduct rules may result in warnings, suspension, or termination of services without refund.
8. Intellectual Property
8.1 ImbiAfabul Content
All content provided by ImbiAfabul, including but not limited to:
- Course materials and curricula
- Teaching methods and techniques
- Software and online platforms
- Trademarks and logos
- Written and audio-visual materials
Is protected by copyright and other intellectual property laws. Students may use materials solely for personal educational purposes and may not:
- Reproduce or distribute materials without permission
- Use materials for commercial purposes
- Reverse engineer software or systems
- Remove copyright or proprietary notices
8.2 Student Content
You retain ownership of any content you create, but grant ImbiAfabul a limited license to use such content for educational and promotional purposes, with your consent.
9. Disclaimers
9.1 Educational Results
While we strive to provide high-quality education, we cannot guarantee specific learning outcomes or test scores. Success depends on various factors including:
- Student effort and attendance
- Prior English knowledge
- Individual learning capabilities
- Time devoted to study
9.2 Service Availability
Our services are provided "as is" and "as available." We do not warrant that:
- Services will be uninterrupted or error-free
- Defects will be corrected
- Our systems are free from viruses or harmful components
9.3 Third-Party Content
We may provide links to third-party websites or incorporate third-party content. We are not responsible for the accuracy, legality, or content of such materials.
10. Limitation of Liability
To the maximum extent permitted by law, ImbiAfabul's liability is limited as follows:
10.1 Maximum Liability
Our total liability for any claims arising from these Terms or your use of our services shall not exceed the total amount paid by you for services in the 12 months preceding the claim.
10.2 Excluded Damages
We shall not be liable for:
- Indirect, incidental, or consequential damages
- Lost profits or business opportunities
- Emotional distress or mental anguish
- Costs of substitute services
10.3 Exceptions
These limitations do not apply to liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded by law.
11. Termination
11.1 Termination by You
You may terminate your relationship with us at any time by providing written notice and following our cancellation procedures.
11.2 Termination by Us
We may suspend or terminate your access to our services for:
- Violation of these Terms
- Non-payment of fees
- Inappropriate conduct
- Fraudulent activity
11.3 Effect of Termination
Upon termination:
- Your access to services will cease
- Outstanding fees become immediately due
- Certain provisions of these Terms will survive
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
12.2 Dispute Resolution
We encourage informal resolution of disputes. If informal resolution fails, disputes will be resolved through:
- Mediation in Toronto, Ontario
- If mediation fails, binding arbitration
- Courts of Ontario (for disputes not subject to arbitration)
12.3 Class Action Waiver
You agree that disputes will be resolved individually and waive any right to participate in class action lawsuits.
13. Miscellaneous
13.1 Entire Agreement
These Terms, together with our Privacy Policy and any enrollment agreements, constitute the entire agreement between you and ImbiAfabul.
13.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
13.3 Assignment
You may not assign your rights under these Terms without our consent. We may assign our rights and obligations to any party.
13.4 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or pandemics.
14. Contact Information
For questions about these Terms or to provide notices, contact us:
Phone
+1 (416) 555-0123
ImbiAfabul English Learning Center
Legal Department
1255 Bay Street, Suite 900
Toronto, ON M5R 2A9
Canada